Privacy

Integrity

How we protect your personal information
ESL takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The ESL Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the ESL Online Store, you must use an SSL-enabled browser such as Apple Safari, Mozilla Firefox 1.0 or later, or Windows Internet Explorer 7.0 or later. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Apple Safari, Mozilla Firefox or Google Chrome.

Integrity of your personal information
ESL has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.

Children
ESL recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the ESL purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to ESL and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Customer Information

ESL’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ESL anytime you interact with ESL, such as when you visit our website, when you purchase ESL products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at ESL, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want ESL to keep you up to date with ESL news, software updates and the latest information on products and services click www.emirco-studios.com and update your personal contact information and preferences.

What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
  • When you interact with ESL, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the ESL products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
  • We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve ESL’s products.

Publicly displayed information is public
If you use a bulletin board or chat room on an ESL website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. ESL is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, ESL will collect that information from your interaction and the information will become publicly available.

When we disclose your information
ESL takes your privacy very seriously. ESL does not sell or rent your contact information to other marketers.

Within the ESL Group
To help us provide superior service, your personal information may be shared with legal entities within the ESL group globally who will take steps to safeguard it in accordance with ESL’s privacy policy.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for ESL to make certain personal information about you available to companies that ESL has a strategic relationship with or that perform work for ESL to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys.

These companies are also obligated to protect your personal information in accordance with ESL’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate your iPhone, you authorize ESL and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by ESL and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the ESL website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Technology

As is standard practice on many corporate websites, ESL’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the ESL Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. ESL will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the ESL website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Commitment

Commitment to your privacy
As we said, ESL takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to ESL employees and strictly enforce privacy safeguards within the company. In addition, ESL supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce

International users
ESL’s website has links to the sites of other companies. ESL is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about ESL’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The ESL Data Controller will respond to your inquiry within 30 days.

Contact Information:
privacy@emirco-studios.com

If you do not want ESL to keep you up to date with ESL news, software updates and the latest information on products and services click www.emirco-studios.com/contact/myinfo and update your personal contact information or join or social media update streams. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

ESL may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Emirco Studios LLC | 16 Spring Crescent, Trincity, Trinidad and Tobago, W.I
Last updated July, 2015.